Customer Support Specialist (Japanese)

Website Rootz LTD

Automate the Game

Rootz is seeking a Customer Support Specialist, fluent in Japanese, to join a highly successful iGaming company. The successful candidate will assist casino management, payments, and other departments on issues requiring Japanese customer support.


• Provide support to CS employees in order to solve customers’ queries;
• Build relationships with game providers and other departments in order to solve customers queries and issues;
• Keep track of issues faced by customers;
• Propose improvements in order to avoid the interruption of play and increase the overall customer experience;
• Provide ongoing support, refreshment/follow-up/quality analysis to all CS Agents;
• Monitor CS Agents’ in liaison with localised Customer Operations Manager on performances and provide feedback and recommendations for any additional training needs to management;
• Take part in, and sometimes lead, various projects within the CS department;
• Actively seek and manage ways of improving existing processes & enhancing the customer experience by reviewing survey responses and providing necessary feedback to management.

Required Skills:

• Primary language should be Japanese. The ability to communicate effectively in English, our day-to-day company language, is required;
• At least
• Experience with office suites are required, especially Google Apps (Docs, Sheets, etc);
• Willingness to work with several different teams;
• Accuracy and attention to detail is a must.

What we Offer:

• Competitive salary
• Health insurance
• 27 days paid holidays
• Travel expenses paid or reimbursed
• Ability to work remotely at times
• Exercise/recreation supplement
• And more…

To apply, please email your CV to: