VIP Account Manager – German Speaking

Website Rootz Ltd

Automate the Game

VIP Account Manager – German Speaking

Having a solution-driven mentality, our VIP team continuously strives to develop and maintain a strong relationship with the portfolio of our most loyal players to ensure an excellent gaming experience. We are currently seeking to recruit a ​German-speaking VIP Account Manager​ who will manage the clientele for our German-speaking markets.

What will I be doing?

  • Manage and monitor a portfolio of VIP players, and serve as their main point of contact;
  • Develop and maintain strong, long-lasting relationships to understand our players’ needs  and requirements;
  • Provide personalised services and ensure that expectations are met in a timely manner;
  • Coordinate retention campaigns including planning, execution and evaluation;
  • Evaluate and report on daily, weekly and monthly performance related KPIs;
  • Handling KYC and Payments related documentation
  • Collaborate closely with various internal departments.

Who are we looking for?

  • At least 1 year of experience within a Customer Relationship Management position, ideally in the iGaming sector;
  • Fluent in German and English, both verbal and written;
  • Previous payments, KYC and/or AML industry experience will be considered an asset;
  • Proficiency in Google office applications,
  • Self-confident, resilient, solution-oriented and target-driven;
  • Possessing strong communication skills, both verbal and written;
  • Enjoy working in a target driven environment;
  • Able to work on your own initiative as well as part of a team;
  • Willing to work flexible hours;
  • An interest or curiosity for the online casino industry;

What do we offer?

  • Competitive salary;
  • Private international health insurance;
  • Flexible working arrangements;
  • Wellness benefits and other perks;
  • To apply for this job email your CV and Covering letter to ​[email protected]

About us

Rootz is a Malta-based iGaming company with offices in Malta. We’re not a large company with a corporate flavour. We are a smaller operation where diligent and hard work with a focus on automation has eliminated the need for bulky, personnel-heavy departments. Formed in 2017, Rootz is the streamlined iGaming platform of the future.

To apply, please email your CV to: