Website Rootz Ltd
Automate the Game
VIP Account Manager – German Speaking
Having a solution-driven mentality, our VIP team continuously strives to develop and maintain a strong relationship with the portfolio of our most loyal players to ensure an excellent gaming experience. We are currently seeking to recruit a German-speaking VIP Account Manager who will manage the clientele for our German-speaking markets.
What will I be doing?
- Manage and monitor a portfolio of VIP players, and serve as their main point of contact;
- Develop and maintain strong, long-lasting relationships to understand our players’ needs and requirements;
- Provide personalised services and ensure that expectations are met in a timely manner;
- Coordinate retention campaigns including planning, execution and evaluation;
- Evaluate and report on daily, weekly and monthly performance related KPIs;
- Handling KYC and Payments related documentation
- Collaborate closely with various internal departments.
Who are we looking for?
- At least 1 year of experience within a Customer Relationship Management position, ideally in the iGaming sector;
- Fluent in German and English, both verbal and written;
- Previous payments, KYC and/or AML industry experience will be considered an asset;
- Proficiency in Google office applications,
- Self-confident, resilient, solution-oriented and target-driven;
- Possessing strong communication skills, both verbal and written;
- Enjoy working in a target driven environment;
- Able to work on your own initiative as well as part of a team;
- Willing to work flexible hours;
- An interest or curiosity for the online casino industry;
What do we offer?
- Competitive salary;
- Private international health insurance;
- Flexible working arrangements;
- Wellness benefits and other perks;
- To apply for this job email your CV and Covering letter to [email protected]
Rootz is a Malta-based iGaming company with offices in Malta. We’re not a large company with a corporate flavour. We are a smaller operation where diligent and hard work with a focus on automation has eliminated the need for bulky, personnel-heavy departments. Formed in 2017, Rootz is the streamlined iGaming platform of the future.
To apply, please email your CV to: email@example.com