Website Rootz LTD
Automate the Game
The German VIP Account Manager will be responsible for key VIP players for our German language markets and manage key accounts to generate sustained revenue and also develop a referral channel for new VIP players. This position is located at our new office in Ta’ Xbiex, Malta, located just minutes from the Maltese capital of Valetta and convenient to nearby Sliema and St. Julians.
- Serve as the main point of contact for our German-speaking VIP clients.
- Monitor individual customer performance and ensure that the correct bonuses, gifts and hospitality invitations are offered at the appropriate time.
- Coordinate retention campaigns including planning, execution and evaluation.
- Handle customers’ day to day queries and complaints, including off-hours when necessary, in order to provide the VIP with personal and tailor-made service.
- Follow up on specific customer cases and maintain a good relationship with the customers.
- Collect and analyse information and data on customer segments; suggest changes for optimisation.
- Evaluate and report on VIP activities and performance on a daily/weekly/monthly basis.
- At least 1 year in Account or relationship Management dealing with high value VIP clients ideally in Online Gaming sector.
- An excellent understanding of VIP expectations and delivering a first-class service.
- Self-confident with the ability to build a good relationship with clients and colleagues, has an open, honest, enthusiastic and resilient approach.
- Sales experience will be considered an advantage.
- Fluent in English and native German.
- Possess an analytical mind.
- Excellent reporting skills using Word, Excel and PowerPoint.
- Well organised.
- Able to work on own initiative and available to work flexible hours.
At Wildz we offer a friendly and dynamic work environment. We believe that our employees are our main asset and we make sure that you will have a great working environment alongside the top talent within the industry. We offer competitive salary among other company benefits. This position is based in Malta and we are looking to recruit as soon as possible.
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