Player Security Manager (Hindi-speaking)

Website Rootz LTD

Automate the Game

Rootz is seeking a Hindi-speaking Player Security Manager to join their team in Ta’ Xbiex, Malta. Located just minutes by ferry from the Maltese capital of Valletta, Ta’ Xbiex is a desirable location boasting a harbour, restaurants, shopping, and other popular amenities.

As a Fraud & Payments Specialist at Rootz, you will be responsible for handling customer Know-Your-Customer (KYC) and funds withdrawal processes. You will accurately monitor for fraudulent behaviour and handle KYC requirements. You should be adept at developing new ideas and feel comfortable making suggestions for continued process improvement.

Your primary role will be servicing our Indian customers, but will assist with other markets as needed.

Role and Responsibilities

  • Payment processing and KYC checks governed by Malta Gaming Authority (MGA) standards
  • Monitoring new player behaviour and finding possible patterns to reveal fraud
  • Handling suspicious accounts and events in accordance with company procedures
  • Communicating with support team and payment providers to solve customer problems regarding deposits/withdrawals
  • Ensuring VIP withdrawals are processed as a priority

Who you are

  • You should have at least 12 months of online gaming industry experience ideally within a payments or security role.
  • You MUST have a valid permit to work and live in Malta. Please do not apply if you do not possess these documents.
  • Hindi should be your first language with the ability to write and speak in English, the day-to-day company language.
  • It is essential that you are good at managing your own time as there will be limited direct supervision.

What we offer

  • Competitive salary
  • Health insurance
  • 27 days paid holidays
  • Travel expenses reimbursement

About us

Rootz is a Malta-based iGaming company with an office in Sliema. We’re not a large company with a corporate flavour. We are smaller operation where diligent and hard work with a focus on automation has eliminated the need for bulky, personnel-heavy departments. Formed in 2018, Rootz is the streamlined iGaming platform of the future.

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